New Icons!

This week’s update is scheduled for first-thing Tuesday morning and is a set of fixes for small problems plus general performance improvements.

New Icon Set

The main thing users may notice is that we’ve switched the site’s icon set from one open-source provider (Font Awesome) to another (Bootstrap). This reduces the overall size of the site and puts us in a better place for the future.

The new icon set is smaller than the old, however, so we had to change some icons:

  • The “performance” icon previously looked like a car speedo and is now a trophy.
  • There are no longer icons for “social media” – our Facebook, Twitter and Vimeo accounts links are therefore gone. We don’t use those much anyway.
  • The happy/ sad face icons for https://top100hospitals.co.uk/ have slimmed down a bit.
  • The “intranet” icon has changed from a small computer on a network to a shield. The shield indicates that the user’s accessing the system from a secure intranet location.
  • The “colour pallete” icon, which was rather nice, has been replaced by a simple “wrench” icons, although it still edits the pallete as before.

Other changes

  • Improve display of icons in user management list.
  • Fixed change pallete colour issue which was broken.
  • Ensure that bookmarked top 100 hospital details links always work.
  • Improve “loading” spinners in blog, top 100, performance page etc
  • Colour centile column in headlines page.

Next…

We’re trialling hugely expanded support for additional metrics plus various new format reports. We’re always interested in hearing ideas for new ways for us to present data.

We have a new public-facing site design which is currently in test.

No data today

Due to the general election the usual big upload of data to NHS England website for the constitutional standards has been delayed.

We expect all data to be published tomorrow (Friday 13th December).

Outstanding!

We are delighted to hear that South Warwickshire NHS Foundation Trust have been rated as ‘Outstanding’ by CQC. Congratulations to all staff.

The Trust is the only general acute and community provider in the West Midlands region, and one of only 10 nationally, to receive an ‘Outstanding’ rating. It confirms that the care provided to local people is amongst the very best in the NHS. This rating is the highest awarded by the Care Quality Commission (CQC), the independent regulator of health and adult social care in England.

South Warwickshire NHS Foundation Trust has been a members of Public View for over a year and it has been clear for quite sometime that there is something very special about the care they provide.

Public View aggregates the performance information in the public domain to create a hospital combined performance score. We have found that it provides a very good correlation / prediction of CQC rating.

The blue line represents the average performance of Outstanding rated trusts, green for those rated good, amber – requires improvement and red – inadequate.

Across the whole of the last year South Warwickshire have been showing a combined performance score that is better than the average for Outstanding rated hospitals, and most recently have pulled away to be providing care than is quantitatively better than the average outstanding trust.

We are really proud to support South Warwickshire with their performance monitoring and benchmarking activities and we know that this is just the beginning of what will be even stronger performance going forward. As CEO Glen Burley says, “Although we are now officially outstanding we are aware that we are not perfect. I want to reassure our patients and partners that we will continue to strive to be even better, using this as a catalyst to be more innovative.”

Best performing hospital

Every month Public View publishes the Hospital Combined Performance Score. This is a data based assessment about how every hospital in the NHS is performing. We combine thousands of public data sources together to create a clear and simple view of how well each NHS hospital is meeting the needs of their patients. If you would like to know more details about this assessment contact me at [email protected] and I would be happy to go through it in full detail with anyone that is interested.

2019 has been a difficult year for many in the NHS but 57 hospitals have a better aggregate performance than in 2018. Many with shorter waiting times, fewer infections, better finances, lower mortality rates, fewer staff on sickness leave, more staff recommending the hospital as a place to receive care and more patients giving really positive feedback.

The top 10 hospitals for December 2019 are;

The three most improved hospitals since last year are;

  1. Northern Devon Healthcare NHS Trust
  2. East and North Hertfordshire NHS Trust
  3. Kettering General Hospital NHS Foundation Trust

The three most improved hospitals over the last month are;

  1. Northumbria Healthcare NHS Foundation Trust
  2. George Elliot Hospital NHS Trust
  3. Epsom and St Helier University Hospitals NHS Trust

Performance

PublicView is all about monitoring performance.

Recently we were performance testing our own systems. We compared the page speed using modern browsers with Internet Explorer 11, launched in 2013 and in common use amongst our users.

We support whatever our users like to use, but we couldn’t help noticing that our main home page takes 400 milliseconds to load for modern browsers, but almost six seconds in Internet Explorer 11, running on the same hardware and the same network.

The reason is that generating charts for nearly fifty metrics makes heavy use of JavaScript, which IE11 wasn’t really designed to support.

We’ll of course continue to support any and all types of browsers, but if you choose a modern browser then you’ll get a huge performance boost.

Halifax or Hyderabad?

PublicView software is made, run, tended and paid for entirely in the UK. Not actually in Halifax, but most definitely not “offshore”.

We reckon what you need to understand a health care system very well in order to build software for it. We all depend upon the NHS for our own health care.

We work closely face-to-face with the NHS so we can provide an improving service and make Public View as good as it can possibly be.

New Emergency C-Section Data Format

We have the new format Emergency C-Section data just loaded for April, May and June 2019. The number of trusts actually reporting in the new format has gone down from around 120 to 80 or so. We expect that to improve as they start to support the new format.

Here’s the Statistical Process Control chart for one leading trust who’s been steadily improving their performance in this area over time.

That’s what these data are for!

Another Big Data Day

It’s one thing to talk about “big data”, it’s another to make it accessible, day in, day out, and in a form which is actually usable by real people, not just analysts.

That’s what Public View does.

Here’s some or the data loaded today. We never stop, but we don’t process the really big data sets until the evening so they don’t affect performance for users during the day.

Some of the data loaded today

Processing involves reading, understanding and formatting data from sources as different as NHS manually prepared CSV files unstable formats through to PDF files hiding the data in places you’d not think to look.

This is what we do, so you don’t have to.

Better Sign Up

We’ve had a lot of new users recently, so we have made our sign up process simpler.

1 Create Your Account

Use the self-registration link you’ve been provided with. That will automatically populate your organisation name, code, and email domain.

Fill in your full name and email address, and press “Register Account”. An email will be send to the given address almost immediately.

Sample Registration Form

2 Set Your Password

  1. Open the email sent by us to the account you just created. and click the Set Password button.
  2. Your browser will open a PublicView page. Type in a new password for your account and press the Set Password and Log In button
Sample Welcome Email

How to Fix Things Which May Go Wrong

  • Miss spelt email address
    Contact the Support Team and tell them what your correct email address is. They will fix the problem and re-send the “welcome email” to the correct email account.
  • Someone else’s email address
    As above.
  • Your spam filters block the registration email
    Look in your spam folder and tell your email client to allow emails from PublicView.Health through unmolested.
  • You don’t respond to the email within a couple of days
    Contact the Support Team and ask them to re-send the “welcome email”.
  • User clicks the button, but does not provide a password
    Either:
    (a) Click the “forgot password” link on the Log In page and request a password reset link. Within a couple of days, click the link in the email and provide your password.
    (b) Contact the Support Team and they will send you a “reset password” email.

IE11 Is Slow

During recent performance tests we noticed that IE11 is a really slow browser.

Internet Explorer was launched in 1995, IE11 in 2013. Microsoft Edge replaced IE11 in 2015.

We measured our own “home page”, which is a big page, but it’s designed for speed – displaying within a second on modern browsers. You can sort it (which rebuilds each each of the 44 charts on it) in about half a second. It just feels quick.

On IE11 on our most powerful machines it’s a different story. There’s a noticeable gap of a couple of seconds before the screen’s displayed, and sorting takes over a second!

Our software is lightening fast, but IE11 is horribly slow.

We thought about putting a reminder on the page, encouraging people to upgrade. Perhaps we will do that in time, but for now… by all means keep using IE11, but please understand that things could easily be so much quicker.