The sickness absence rate for staff has often been associated with organisational health (Buchanan & Huczynski, Organizational Behaviour, 2016). Sickness rates can significantly impact on day to day staffing levels in wards and key services, and places pressure on other aspects of performance. But does this key performance indicator link to CQC rating?
Evidence from Public View presented in Figure 1 suggests that there might be a very small correlation. It is interesting how similar the absence rate between CQC rating groups is and how they all demonstrate the same seasonal variation.
Figure 1: Trend chart showing CQC group staff sickness absence rate
Maybe this reflects NHS standard terms and conditions more than organisations’ individual leadership and management.
Whilst not a typical workforce-related indicator, or one often seen on NHS Trusts Integrated Performance Reports, National Staff Survey results offer a glimpse behind the scenes of what life, work and care might be like in each organisation. In addition to the National Staff Survey (www.nhsstaffsurveys.com) there are quarterly surveys of staff via the Friends and Family Test indicator.
The metrics derived from this survey, in particular ‘the percentage that would recommend the trust as a place to receive care’ show strong visible correlation to CQC rating (see figure 2). However, it is of some concern that the staff feedback appears to be worsening in ‘Inadequate’ and ‘Requires Improvement’ rated Trusts.
Figure 2: Trend chart showing CQC group friends and family staff scores
In our final blog of the series we will be exploring whether it is possible to amalgamate operations, quality, finance and workforce into a single metric to predict CQC rating and review overall NHS Trust health over time. To get early sight of the this single metric click here to register for an account.
Recent Posts
- Top 100 Hospitals 22 May 2022
- Continuing Health Care metrics 16 May 2022
- Maternity Replaces Board Scorecard 15 May 2022
- Conference Season 04 May 2022
- Better Blog Search 04 May 2022
- Board Reports and Headlines 02 May 2022
- More ICS Support 25 Apr 2022
- Innovation in the NHS 22 Apr 2022
- Easter Eggs 16 Apr 2022
- New Financial Year New Data 14 Apr 2022
- New Cloud 03 Apr 2022
- Good Ideas 29 Mar 2022
- Additions and Fixes 26 Mar 2022
- System Updates 21 Mar 2022
- Public View joins BCN Group 14 Mar 2022
- End to natural births targets 23 Feb 2022
- SOF and HCPS Reports 16 Feb 2022
- Diagnostic Activity Metrics 09 Feb 2022
- Search 02 Feb 2022
- Accessibility 28 Jan 2022