The sickness absence rate for staff has often been associated with organisational health (Buchanan & Huczynski, Organizational Behaviour, 2016). Sickness rates can significantly impact on day to day staffing levels in wards and key services, and places pressure on other aspects of performance. But does this key performance indicator link to CQC rating?
Evidence from Public View presented in Figure 1 suggests that there might be a very small correlation. It is interesting how similar the absence rate between CQC rating groups is and how they all demonstrate the same seasonal variation.
Figure 1: Trend chart showing CQC group staff sickness absence rate
Maybe this reflects NHS standard terms and conditions more than organisations’ individual leadership and management.
Whilst not a typical workforce-related indicator, or one often seen on NHS Trusts Integrated Performance Reports, National Staff Survey results offer a glimpse behind the scenes of what life, work and care might be like in each organisation. In addition to the National Staff Survey (www.nhsstaffsurveys.com) there are quarterly surveys of staff via the Friends and Family Test indicator.
The metrics derived from this survey, in particular ‘the percentage that would recommend the trust as a place to receive care’ show strong visible correlation to CQC rating (see figure 2). However, it is of some concern that the staff feedback appears to be worsening in ‘Inadequate’ and ‘Requires Improvement’ rated Trusts.
Figure 2: Trend chart showing CQC group friends and family staff scores
In our final blog of the series we will be exploring whether it is possible to amalgamate operations, quality, finance and workforce into a single metric to predict CQC rating and review overall NHS Trust health over time. To get early sight of the this single metric click here to register for an account.
- Email Problems 02 Dec 2022
- Conference Season 13 Oct 2022
- Private Metrics 28 Sep 2022
- Mental Health Report 17 Aug 2022
- Elective & Quality Reports 16 Aug 2022
- New Cancer Report 06 Aug 2022
- New ICS Peer Group Types 06 Aug 2022
- New A&E Canned Report 05 Aug 2022
- Urgent Community Response 03 Aug 2022
- NHS Organisational Changes 04 Jul 2022
- Oversight Framework Segmentation 30 Jun 2022
- Apologies 21 Jun 2022
- 1008 Metrics, and Counting 16 Jun 2022
- A Quiet Thursday 09 Jun 2022
- Shields Up 04 Jun 2022
- New Target Highlighting 30 May 2022
- Top 100 Hospitals 22 May 2022
- Continuing Health Care metrics 16 May 2022
- Maternity Replaces Board Scorecard 15 May 2022
- Conference Season 04 May 2022