Outstanding | Good | Requires Improvement | Inadequate | |

4 Hour | 90.1% | 88.8% | 85.5% | 84.1% |

18 Week | 92.2% | 91.5% | 89.3% | 85.2% |

62 Day | 87.2% | 84.9% | 84.1% | 78.8% |

\n\n![India](2636354102_b1ed6fbe44_b.jpg)\n

\nThis site, plus our https://top100hospitals.co.uk/ site, is accessible for legitimate use world wide, but we're a\nbit more fussy about our main site. The map at the bottom of the page shows countries from where our main site receives requests, with darker coloured countries originating more requests. As you'd expect the most traffic comes from the UK, where all our customers are.

\n\n\nRussia, China and as of today *India* are all blocked. If customers need access from any of these countries whilst on holiday, please ask and we'll let you in. The USA is also busy, mostly with LinkedIn, Google, Microsoft and the like. We allow all legitimate USA sources.\n\nAnd thanks to cloudflare.com for content distribution services.\n\n This cool montage of \"India\" by\n robynejay is licensed under\n CC BY-NC-SA 2.0\n

\n\n![Web Request Origins](requests.jpg)"},"/posts/2021/NewSpcIcons/":{"id":"/posts/2021/NewSpcIcons/","title":"New Top Level SPC Icons","tags":["SPC Charts","statistical process control"],"date":"2021-08-18T00:00:00.000Z","content":"We're currently nearly done with adding NHS standard SPC chart icons to our top level metric charts. The idea is that these allow users to see at a glance which \"processes\" are well controlled and which need attention.\n![Screenshot](icons.jpg)\nThere are of course more icons and details available should you drill down, but we hope these will allow users to get to the data which matters quicker."},"/posts/2021/UserDefinableReports/":{"id":"/posts/2021/UserDefinableReports/","title":"User Defined Pages Beta","tags":["Flexibility","Reports","beta","User Definable Reports"],"date":"2021-08-22T00:00:00.000Z","content":"Following suggestions from users we've some new \"user definable pages\" currently in Beta test. This isn't the final user interface but perhaps it gives you the general idea. Which is as many reports as you'd like, each of which can contain whatever subset of the hundreds of metrics we hold.\n![Screenshot](BetaScreenshot.jpg)\nWe think people will use it to create \"pages\" which have a mix of \"parent\" and \"child\" metrics, or to create sets of metrics\nwhich focus on particular areas. The pages are going to be completely flexible and as quick as our existing pages.\n\nIf anyone ever reads these, they may have noticed that we updated the screen shot... the beta process progresses, and the new screens are much closer to the final I think. We just made it work across multiple machines, so you can sit at one screen, change your custom reports, and they'll magically be present and correct on the other screen/ browser/ machine/ continent etc.\n\nThe \"bookmarks\" entry is an automatic \"migration\" of any previously saved user bookmarks. The new \"user defined pages\" are like multiple editable sets of bookmarks on steroids. And they're really quick to flip and set up.\n\nWe're a few weeks from release of this, but it's on its way."},"/posts/2021/DataBaseServiceFB1/":{"id":"/posts/2021/DataBaseServiceFB1/","title":"Public View Database Service","tags":["dimensions","facts","schema access","sql","Data Warehouse","SSMS","SQL Server Management Studio"],"date":"2021-08-23T00:00:00.000Z","content":"We're starting to receive user feedback on the Public View Database Service, which went live earlier this month.\nThe new Service delivers direct schema access to the Public View Data Warehouse.\n![database service](Screenshot.jpg)\nAccess is to a number of secure replicas, which provide the security and resilience necessary for users relying on our warehoused data for mission critical reporting.\n\nUser feedback is uniformly excellent - it turns out this is a really useful tool, combining reliable, accurate and consistent metrics across customer services, all intuitively simple to use for those familiar with data analysis toolsets."},"/posts/2021/SpcExcel1/":{"id":"/posts/2021/SpcExcel1/","title":"Statistical Process Control (XmR) Tool","tags":["Data Warehouse","Excel","NHS Excel Template","Tutorial","statistical process control","SPC Charts"],"date":"2021-08-25T00:00:00.000Z","content":"Let's see how the the NHS \"Statistical Process Control (XmR) Tool\" Excel Template works with Public View's data.\n\nThis is the first of two posts looking at inserting Public View metric data into NHS tools for further processing.\n\nWe're not huge fans of using Excel for repetitive processes as it's very labour intensive and has no built-in error checking. We originally took a very close look at the NHS's published Excel tools which handle Statistical Process Control. Those tools were published in 2017. We implemented our own systems based on NHS advice in 2021, which we were aware differed in detail from the implementation in the NHS Excell tools.\n\nHere's one of our SPC charts. This is a real chart for \"Bed Occupancy - General & Acute\" using data last published on 19th August 2021, so current data. We're using the Isle of Wight for this example, although they're not yet one of our customers.\n\n![Public View Chart](PublicViewOutput.jpg)\n\nHere's how you create that same chart using the NHS's published Excel tools.\n\n#### A. Get the NHS Template and set it up\n1. Download the NHS Template and save it to your machine.\n1. Open the downloaded template. Mine's called SPC-tool-excel-201-20202915.xlsmThe name implies it may have been updated in 2020, but that's not documented.\n1. Click \"enable editing\"\n1. If you see a

This image is CC marked, but we received permission to publish it anyway.

\nOur stuff isn't so marked, emulators please note.\n\n----\n### Notes\n1. The point to which process parameters are computed is by default the \"half way\" mark for Public View, changable in real time by the user clicking any point on the chart. With the NHS Template you have to put the index of this point into the \"Set Baseline\" field, and you're not allowed to\nset it to values at or below half way. We used the 12th point (they label it \"months\" in the template, but these are of course quarters).\n1. The rules Public View was provided with (see our FAQ or this blog post may differ from those on this Excel template when it comes to the variation icon; we're sure we're correct according to the rules we have. That's the blue circle with \"P\" in it for us: we think these last 6 points are all blue, so this is better than target. The NHS template shows a grey \"we're not sure\" icon... we think that's a possibly defect, or they have different rules we're unaware of.\n\n----\n### The Easy Way\nWell the easy way is just to use Public View, but the easy way to get this data into an Excel template is to use\na direct connexion directly to the Public View Database System. That way the data's automatically kept up to date, and no one has to manually \"lift and shift\" copies of it around, which is error prone and unreliable.\n\nThat's covered in the next post in this series."},"/posts/2021/Excel2Spc/":{"id":"/posts/2021/Excel2Spc/","title":"Templates Direct Database Connexion","tags":["Data Warehouse","Excel","NHS Excel Template","Tutorial","Database Connectoid","database service","sql","facts and dimensions","statistical process control","SPC Charts"],"date":"2021-08-26T00:00:00.000Z","content":"A previous post looked at how the NHS \"Statistical Process Control (XmR) Tool\" Excel Template works with Public View's data, with data being manually exported from Public View and pasted into the Excel Template.\n\nThis post looks at doing that more efficiently, with a direct database connexion to Public View's Database Service!\n\nWell we thought it was exciting enough to warrant an exclamation mark anyway.\n\nThis is the second of two posts looking at inserting Public View metric data into NHS tools for further processing. This is \"the easy way\" to achieve what the previous post did. Well it should be easy, but then Excel is massively flexible, which can make some specific things quite fiddly to achieve ...\n\n\n### Step 1: Set the Template Up\n1. Open the downloaded template and set it up as described in in the previous post Step A.\n1. Select the **Review** section and press the **protect worksheet** button to \"unprotect\" the workbook.\nYou'll need the spreadsheet password, which NHS staff can generally guess (or mail us and we'll tell you.\nIf you don't do this, the \"get data\" options are disabled.\n\n### Step 2: Get fresh data directly from Public View.\n\n1. Select the **Data** tab and pick `new query -> From Azure -> From Azure SQL Database`

\n1. In the dialog box which appears (see image below)...\nEnter _server_ name: `publicview.database.windows.net:1433`

Note that's a colon!\nEnter _database_ name: `BeltonBap`

\n1. Click _advanced options_, then paste your query into the _SQL statement_ box. For this example:\n `select Period, MetricValue from PV_Score\n where MetricID = 6 and OrganisationID = 1\n order by Period asc`

\n1. Press **ok** and the second _SQL Server database\" dialog box appears as below.\n1. Select _Database_ in the left hand green column as shown below.\n1. Enter your _user name_ and _password_ for your Public View Database Service account\n1. Press **connect**\n\nIt looks like this:\n![Modal Sequence](Screenshot6.jpg)\n\nWithin a second or two, you'll see the live metric data from the Public View Database System, as shown below.\n\n8. Click the **Load To...** option\nIt's highlighted in yellow in the image below.\nThis allows you to tell Excel where to paste the data.\nSee Notes below regarding the warning about \"truncation\".\n![Load To Options](LoadTo1.jpg)\n\n### Step 3: Tell Excel where precisely to put the data\n1. Clicking \"Load To..\" displays the dialog box shown below.\n1. select \"Existing Worksheet\"\n1. click the little icon to the right\n\n![Load To Options](LoadTo2.jpg)\n\n 4. Click the cell shown below, which is where the first data point will go, below the column header \"Bed Occupancy -...\"\n Note that this is the \"values\" column, the dates column is to the left.\n![Load To Options](LoadTo3.jpg)\n\n 5. Press\"OK\" and Excel will paste the data into the sheet at the location you just specified. The result should look like this, with the newly loaded data pasted in a fetching orange colour according to Excel's defaults.\n![Load To Options](LoadTo4.jpg)\n\n

\n\n\n----\n### Notes\n

\n\n![What the database knows](FullRes.jpg)\n\n

\n\n - You only have to provide the Database user name and password once; Excel remembers it for subsequent data accesses.\n\n - You'll need the correct credentials for the Public View Database Service, but you'll also need to ensure you're working from a location which our firewalls allow. So this won't work from the offices of our competition, for example.\n\n - The truncation warning appears because Excel's only showing 9 decimal places, where as the original SQL data source (see image on the right) has 15. Well if you wanted to know, now you do.\n\n\n - The NHS Template gets the colour and value of the SPC Variation Icon, shown as an orange circle with an \"F\" in it here, wrong. See defect report.\n"},"/posts/2021/Excel3Spc/":{"id":"/posts/2021/Excel3Spc/","title":"NHS Template Errors","tags":["NHS Excel Template","statistical process control","SPC Charts"],"date":"2021-08-26T00:00:00.000Z","content":"We've been looking closely at the NHS Template for SPC charts and came across a few problems with it.\n\n## Version Control\nThe latest \"Statistical process control tool\" template can be downloaded from\n https://www.england.nhs.uk/statistical-process-control-tool/\n\n We downloaded our copy on 25th August 2021. The file was created on 02/05/2017 11:02 but the filename is SPC-tool-excel-201-20200915, which may suggest a date of 15th September 2020 for this release.\n\n## Defects\nHere's a screen shot of the chart we generated with the Template here.\n\n![Obviously in error](LoadTo4.jpg)\n\n

\n\nNote the the \"variation icon\", the leftmost of the two icons. That's shown as an orange \"F\".\nThe rules for this icon are:\n

\n\n>If last 6 performance points are:\n >- better than target = show P icon\n >- worse than target = show F icon\n >- a mix of better and worse = show ? icon\n\n

\n\n\n#### Defect 1: Inconsistent compute and display of icons\nThe rules are arguably ambiguous as to what happens should a point be precisely \"on target\", but the template chart code colours this point blue, which is correct as it's actually a little better than the target.\n\nHowever the `Recorded as Public View Issue #1604: NHS Template SPC-tool-excel-201-20200915 multiple errors`

\n\n1. This isn't an exhaustive list of issues."},"/posts/2021/sep11/":{"id":"/posts/2021/sep11/","title":"New User Defined Reports","tags":["launch","User Definable Reports","bookmarks"],"date":"2021-09-04T00:00:00.000Z","content":"Our next software release is scheduled for the weekend starting Saturday 11th September.\n\nA major new feature allows users to create arbitrary collections of metrics to review - \"user defined reports\".\n### 1 New Built-In Reports\nThere are three new \"built in\" reports which supercede the old \"performance\" page. These are:\n 1. \n\n![Detail](Detail.jpg)\n\n

\n\n1. Pull up the \"metric details\" for any report and select the \"Add to/ Remove from Report\" option:\n1. Select the report you want to add or remove the metric from and the job's done.\n\n\n\n----\n\n Here's a screen shot of the \n\n![Test List](tests.jpg)\n\n

\n\nThe NHS is always changing the format of the source data for metrics and the provider/ ICS mix.\n\nPublic View's always adding new features and updating our own systems.\n\nTogether, that's a high rate of change, and with hundreds of users across dozens of NHS organisations, we have a lot of users depending on the accuracy of our systems. For that reason, we've been working on automating our testing process so we can continuously test both software and data.\n\n\n![testcafe](test-cafe.jpg)\nWe're not quite finished, but in any case this is going to be an ongoing task, but we're sure this will help ensure Public View can continue to keep pace with user demands as we increase rapidly in size and scale.\n\nWe currently have 261 Provider metrics plus 123 ICS specific metrics, with seamless drill-down from the latter to the former of course. We're adding more metrics daily. In fact we may need to introduce a metric to track the number of metrics.\n\n\n\n![testcafe](with.jpg)\n\n"},"/posts/2021/287metrics/":{"id":"/posts/2021/287metrics/","title":"287 Metrics","tags":["metrics","Automated Tests","facts and dimensions"],"date":"2021-10-07T00:00:00.000Z","content":"We're now publishing a grand total of 287 metrics for our premium customers,\nalthough we'll probably have more by the time this reaches the internet!\n## More Metrics\nAll metrics are available for all the time they've been published in a consistent\nranked format, through our intuitive simple user interface, or directly from our data warehouse\nfor customers subscribing to the direct SQL connexion option.\n\n![287 metrics](287metrics.jpg)\n"},"/posts/2021/NewPeersLoad/":{"id":"/posts/2021/NewPeersLoad/","title":"User Interface Updates","tags":["release","peer groups","help","blog","Top 100"],"date":"2021-10-11T00:00:00.000Z","content":"We've updated our menus to make it easier for users to find information. Our \"help\" menu went AWOL a release or two back, but we found it and put it back under the user's \"profile\" menu.\n\nThese features are available in any release from v1.4.1013 onwards.\n\n## Help Menu\n![Test List](xscreenshot2.jpg)\n\nWe've not quite solved the issue of where to put it for Intranet users, but at least it's there for those who are able to log in. The top 100 website is our publicly accessible site which shows a limited ranking of hospital trusts.\n\n## Save Peer Groups to File\n\nIn our first post-lockdown NHS meeting someone asked for the abilities for customers to create their own preset peer group configurations. We've not quite gone there yet, but here's a new feature which is a step on the way.\n\n\nAs below, the peers screen now offers the ability to save the current configuration to a local file and later restore it. We hope that'll make it easier to use complex custom configurations.\n\nDon't forget that after loading a configuration from file, you need to press \"save\" if you want to actually use those settings.\n\n![Test List](screenshot.jpg)\n"},"/posts/2021/stroke21/":{"id":"/posts/2021/stroke21/","title":"Updated Stroke Metrics","tags":["metrics","stroke","Top 100"],"date":"2021-10-15T00:00:00.000Z","content":"It's been a while.. these data were last published in June 2020, but yesterday they appeared again and were duly made available to our users.\n\nStroke data is published by trust name, not code, and the publishers subtly change the spelling of trusts at random to keep things interesting. Our systems are smart enough to work it out, so our users don't have to.\n\n![New Stroke data](stroke.jpg)\n\nCurrently we're publishing 289 metrics for premium customers."},"/posts/2021/metrics304/":{"id":"/posts/2021/metrics304/","title":"More metrics, more features","tags":["metrics","service type filter ranking"],"date":"2021-11-03T00:00:00.000Z","content":"We've been busy adding more new metrics, with the total now at 304... and counting. We're continuing to work through various other user requests for improvements including the Service Type Filter ranking as described below.\nOrganisations are ranked nationally, and that's the rank you'll see in the top of our charts as highlighted in green in this screen shot.\n\n![New Service Type Filter Rankig](serviceTypeFilter.jpg)\n\nWe've added a second rank, which is the rank within the selected service types, which is highlighted in yellow in the screen shot. That appears when needed for people who want to know how an organisation ranks within the selected set.\n"},"/posts/2021/rawPower/":{"id":"/posts/2021/rawPower/","title":"More power","tags":["power","database","construction","performance","speed"],"date":"2021-11-14T00:00:00.000Z","content":"Adding more metrics and more customers takes more power, and we've just trebeled our database capacity.\n\n![New Service Type Filter Ranking](screenshot.jpg)"},"/posts/2021/database-11/":{"id":"/posts/2021/database-11/","title":"Database System","tags":["facts and dimensions","database service"],"date":"2021-11-17T00:00:00.000Z","content":"Database System subscribers get access to a dedicated database instance containing all of Public View's metrics in an easy to access and consistent format.\n\nSubscribers have to authenticate and have their systems configured into our firewall. Then it's as easy as typing four items into whatever's being used to access the data as shown below.\n\nWe've come across one or two NHS organisations which restrict SQL access through their firewalls. That's the only other configuration which may be required.\n\n![Step 1](screenshot1x.jpg)\n\n![Step 2](screenshot2x.jpg)\n\nWe've plenty of cloud power available, and users are encouraged to join directly to Public View's cloud data."},"/posts/2021/scaleIcs/":{"id":"/posts/2021/scaleIcs/","title":"ICS Metrics","tags":["construction","metrics","facts and dimensions"],"date":"2021-11-20T00:00:00.000Z","content":"We're now supporting 301 ICS specific metrics, slightly fewer than our 304 Provider specific metrics, giving a total of 605 metrics accessible instantly by ICS users, or 304 for Providers.\n\nThat's quite an increase on the 50 metrics we started with a couple of years ago, but we built Public View to be scalable, and we're only getting started. The key things about Public View are:\n - Public View's systems are automated. That means our metrics are always available, always timely, contain no \"human error\", and are always consistent.\n - We don't warehouse irrelevant clutter like column names or spreadheet artefacts no one cares about. You can always find the source data from Public View, but we don't let it get in the way of the information.\n - We re-compute historic metrics as NHS organisational structures change, so rankings are always correct for all time. \n \n \n We love data, but it's got to be complete, accurate, consistent and accessible. That's what Public View delivers.\n\n![Lots of metrics](screenshot.jpg)"},"/posts/2021/feedback/":{"id":"/posts/2021/feedback/","title":"Feedback and Custom Peer Groups","tags":["user feedback","contact us","improvements"],"date":"2021-11-27T00:00:00.000Z","content":"This week a user got in touch about the limit of 10 organisations which we'd put on \"custom\" peer groups. They needed more, more than we'd originally expected when we built that feature.\n\nThat's what Contact Us is for. They contacted us, and we removed the limit.\n\nAs below, now you can have as many organisations as you like in a custom peer group. And in case anyone hadn't realized, you can also rename groups to anything you like.\n\n![Example custom peer groups](screenshot.jpg)\n\nThe annotation \"provider\" is there to indicate the type of organisation, which in some cases may be for example \"ICS\". The little cross is for removing enteries from the group. Add new entries by typing part of the name in the \"select\" box.\n\nAnd Contact Us is in the bottom right hand corner of every page. Feel free to use it to tell us how to make Public View as good as we can make it."},"/posts/2021/net6/":{"id":"/posts/2021/net6/","title":"Azure Functions 4, Dot Net 6","tags":["construction","technical"],"date":"2021-11-30T00:00:00.000Z","content":"Over the weekend we shifted to the latest versions of Microsoft's infrastructure, just to keep everything humming as smoothly as possible.\n\nI know, it's only me who cares, but the best way to reduce maintenance costs whilst improving security at the same time is to keep everything up to date. But not too up-to-date: we needed to wait a while with this one until all the tooling including Microsoft's own Azure were good and ready."},"/posts/2021/xmas/":{"id":"/posts/2021/xmas/","title":"Thank You!","tags":["contact us","xmas"],"date":"2021-12-01T00:00:00.000Z","content":"Thanks to all our customers for their support this year, and our best wishes for 2022!\n\n![Tom's xmas card design](screenshot.jpg)\n"},"/posts/2021/dec9/":{"id":"/posts/2021/dec9/","title":"Always Open","tags":["xmas","Availability","Metric Numbering"],"date":"2021-12-09T00:00:00.000Z","content":"Public View will be running continuously through the holiday period as usual.\n\nOur highly automated systems don't know that it's Christmas, so they'll be running every day and night to ensure Public View accurately reflects published NHS data as always.\n\n#### Coming Soon\nIt's been three and a half years since our systems started serving just 60 or so metrics to a handful of Hospital Trusts. We've grown tremendously, but we're only just getting started. Watch this space for some interesting new developments in 2022, as we grow to support NHS changes and even more data sets and customer types.\n\n#### New Numbering\nThe numbers in the Blue circles on our screens were overlapping for ICS and Provider metrics, which as one of our early ICS users pointed out was confusing. We have fixed that in the new release, which as below uses multi-digit unique numbers for all metrics. Those are the same numbers you'll see in the address bar of your browser, for example metric 235 is:\n /Auth/MetricDetail/QYG/235\nSee below for how that looks.\n\n#### Blog Feedback\nSomeone asked if we could have a comments section, and/ or a forum. This is actually a static website (like a Blog but more secure), but the downside of that is neither of those is trivial. We're looking at solutions though, and hope to have something out next year to cover all that. I'd quite like a spell checker too, for xmas please.\n\n![ICS screenshot](screenshot.jpg)"},"/posts/2021/lastPost/":{"id":"/posts/2021/lastPost/","title":"The Last Post of 2021","tags":["New year","Availability"],"date":"2021-12-31T00:00:00.000Z","content":"Public View's automated Extract Transform and Load has been busy over the holidays, although it's a quiet time for the publishers of NHS data.\n\n![loaded data screenshot](screenshot.jpg)\n\nAnd here's a repeat of our xmas card in case anyone missed it. Have a great new year!\n![xmas card, again](screenshot2.jpg)"},"/posts/2022/2022-01-05-new-year/":{"id":"/posts/2022/2022-01-05-new-year/","title":"New Year Updates","tags":["guidance","Activity","Places","ccg","Scorecards","Friends and Family Test"],"date":"2022-01-05T00:00:00.000Z","content":"Following publication of the 2022/23 operating guidance on Christmas Eve, we are working hard to ensure that Public View targets and measures are in alignment to the lastest guidance. \n\nWe've also been busy over the holiday period with a set of new developments...\n\n- Activity Metrics in development\n- We're proud to be supporting our first ICS customers\n- View by CCG / Place is in development\n- Improvements to Custom Scorecards\n- Friends and Family Test (FFT) metrics\n\nHere's a screen grab from our test systems showing new CCG metric development.\n![New CCG Metrics](screenshot.jpg)"},"/posts/2022/2022-01-10-fft/":{"id":"/posts/2022/2022-01-10-fft/","title":"Friends and Family Test Metrics","tags":["Friends and Family Test"],"date":"2022-01-10T00:00:00.000Z","content":"Now live, additional Friends and Family Test metrics.\n\nHere's a screen grab from live...\n![New CCG Metrics](screenshot.jpg)"},"/posts/2022/2022-01-16-ccg/":{"id":"/posts/2022/2022-01-16-ccg/","title":"CCG Metrics","tags":["ccg Metrics","ics","ccg","Places"],"date":"2022-01-16T00:00:00.000Z","content":"We're adding CCG metric support for our ICS users, as a step towards supporting \"Places\" in due course.\n\nToday's new release includes the first 60 metrics for CCGs, which ICS users can seamlessly drill down to in a similar manner to drilling-down to a Provider. We'll be quietly adding more CCG metrics over the next few weeks.\n\nICS users can simply either select a CCG directly, or switch so the performance page \"groups by\" CCGs instead of Provider. The switch is instantaneous.\n\n![screenshot](screenshot.jpg)"},"/posts/2022/2022-01-17-fixed-top/":{"id":"/posts/2022/2022-01-17-fixed-top/","title":"Page Menu Scrolling","tags":["user interface","mobile","ics","ccg"],"date":"2022-01-18T00:00:00.000Z","content":"Some ICS customers have quite a lot of providers and CCGs in their remit, so we needed to make a tiny adjustment to our user interface to accommodate that.\n\nWe switched from a \"fixed menu bar\" at the top of the page, to one which scrolls with the page. That means that even if you're looking at a large ICS with numerous providers and CCGs within it, you can still scroll through the entire list even on a mobile phone, and even if you hold it in \"landscape\" orientation.\n\n![screenshot](screenshot.jpg)"},"/posts/2022/2022-01-22-notifications/":{"id":"/posts/2022/2022-01-22-notifications/","title":"Notifications","tags":["notifications"],"date":"2022-01-22T00:00:00.000Z","content":"Last night our regular daily \"notifications\" didn't run correctly.\n\nWe noticed last week that our email server had stopped notifying some users of new data. Eventually we worked out that the problem was with our email service. They had noticed that were sending over a thousand emails, and assumed that we may have been sending spam. They quietly sent some of the emails but not others, making it quite hard to work out what was going on. Our web browser \"push notifications\" were unaffected by this.\n\nOnce we worked it out, we fixed it, then tested and deployed new software last night. Which broke completely when it ran in the early hours this morning.\n\nFortunately there was no new data to load on Friday, so no harm was done. The new issue looks to be a problem with the new versions of Azure Function Apps (v4) and Dot Net 6. These technologies were \"generally available\" in November last year, but it turns out there are some things in the upgrade which aren't in the manual. \n\nAnyway, we think we have it now, although we'll find out in the early hours tomorrow...\n\nIf anyone's not sure if they're supposed to be getting notifications of new data or not, you can check in the \"profile\" section of the web site, in the \"Notifications\" tab. \n\n- You have to \"opt in\" if you want “We have achieved great things since launching Public View to the market in 2018 and have established the business as an innovative leader in the benchmarking analytics industry. I’m incredibly excited by about the acquisition and what it will mean to the Public View clients as we bring the combined capability of the two businesses together to continue to deliver exceptional services and outcomes to our clients.”\n\nRob Davies, CEO of BCN Group, said:\n\n

“The acquisition of Public View allows us to provide existing and new clients with a complete and comprehensive suite of cloud based analytics services delivered by skilled and experienced experts. It not only complements and strengthens our existing market position offering but takes our combined capability to the next level and further establishes BCN as a key service provider across the public sector and healthcare arena. I am delighted to welcome Public View to the BCN family, and to work alongside its incredible team as we seamlessly merge its products, services and processes into the wider BCN Group.”\n\n![Public View and BCN](bcn-public-view.jpg)"},"/posts/2022/2022-03-21-updates/":{"id":"/posts/2022/2022-03-21-updates/","title":"System Updates","tags":["Public View"],"date":"2022-03-21T00:00:00.000Z","content":"Nothing major has changed in the last few days, but we have a new release ready to ship Monday evening.\nIncluded are:\n

- \n
- Various tweaks to our \"loader\" to ingest new format NHS data. \n
- Defect fixes to \"user defined reports\", which wasn't working completely correctly previously. \n
- Support for ambulance times longer than 24 hours. \n
- Internal changes in preparation for new features.. \n

\nMakes me wonder how much those mis-spellings cost the NHS nationwide. We deal with them in one place and it's \"all part of the service\". However the manual processing which causes this type of problem is a cost in itself, but it also creates costs for everyone who consumes the data. It makes me wonder how much the managers who are responsible for these errors, because that's what they are, understand about what their output is actually for."},"/posts/2022/07-04-organisations/":{"id":"/posts/2022/07-04-organisations/","title":"NHS Organisational Changes","tags":["nhs","structure","database service"],"date":"2022-07-04T00:00:00.000Z","content":"Now and then we get a raft of NHS organisational changes. Those can affect every ranking we've computed for every organisation going back to 2009.\n\nThat's because if, for example, a provider merges with another or is \"retired\" or changes in a way which would affect how we ranked all providers back in 2009 or later ... then we need to recompute every affected ranking for every organisation from then to today.\n\nWhich is pretty easy for us as we have a machine which can do that in the middle of the night when we're all asleep, which is what our systems were doing yesterday evening. \n\n\n\nNow it's all done, and whilst any ranking could have been affected by the changes, most won't have been, but we're confident that all our data for all time is still correct, for our standard customers and also direct database access customers."},"/posts/2022/08-03-Urgent-Community-Response/":{"id":"/posts/2022/08-03-Urgent-Community-Response/","title":"Urgent Community Response","tags":["Urgent Community Response","UCR","metrics"],"date":"2022-08-03T00:00:00.000Z","content":"The 2-hour Urgent Community Response (UCR) monthly key performance indicators were introduced under the NHS planning guidance for 2022/23.\n\nPublication of these indicators only started recently, and data is currently available for just April and May 2022.\n\n\n\nPublic View has integrated these indicators, for the benefit of all our customers going forward.\n\n\n\nWe're sorry we're a month late implementing this metric, but at least you now have 2 months of data already so we can plot a trend chart. And everyone needs a holiday now and then. "},"/posts/2022/08-05-A-And-E-Report/":{"id":"/posts/2022/08-05-A-And-E-Report/","title":"New A&E Canned Report","tags":["A&E","Reports"],"date":"2022-08-05T00:00:00.000Z","content":"We've released a new A&E \"canned report\", available on the main menu along with the others.\n\n\nAnd here's the report:\n\n\n

\nWe're working on additional reports for Cancer, Elective and Quality which will be along in a while.\n"},"/posts/2022/08-06-ICS-peers/":{"id":"/posts/2022/08-06-ICS-peers/","title":"New ICS Peer Group Types","tags":["ics","peer groups"],"date":"2022-08-06T00:00:00.000Z","content":"ICS users now have a few extra types of \"peer groups\" which can be used to compare ICS performance.\nThese are all available immediately on the \"Peers\" page, and allow the set up of up to four peer comparison lines for all detailed metric charts.\n\n

\nThe new groups include \"all ICS\" which does what you'd expect, \"My Regional ICS\", which is all ICS in the same region as the user's reference ICS, and a set of regionally averaged ICS performance. The original \"Not Set\" (no line is shown), and \"Custom\" (pick an arbitrary single ICS or set of ICSes to compare against) are still there."},"/posts/2022/08-13-cancer-report/":{"id":"/posts/2022/08-13-cancer-report/","title":"New Cancer Report","tags":["cancer","Reports"],"date":"2022-08-06T00:00:00.000Z","content":"We've released a new Cancer \"canned report\", available on the main menu along with the others.\n\n\nMetric IDs in this one are (Providers and ICSes):\n161, 403, 45, 99, 46, 120, 51, 15, 100, 35, 204, 118, 119, 406, 407, 408, 404, 409, 410, 411, 412, 413, 414, 405, 415, 416, 417, 418, 419, 420, 162, 163, 164, 165, 166, 437, 449, 356, 446, 444, 448, 445, 355, 447, 443, 541, 623, 624, 438, 439, 440, 441, 442, 452, 453, 454, 450, 455, 456, 457, 458, 459, 460, 451, 461, 462, 463, 464, 465, 466\n\nIf you're looking at a provider, you'll see the provider half of those, ICS uses the other half.\n\nWe're working on additional reports for Elective and Quality which will be along in due course.\n\nOh, if you try running the Cancer report (or any of the others) on an organisation with no data reported for those metrics... the report will appear empty. Perhaps that's obvious, but our testers were flumoxed by that for a few minutes, so watch out for poor reporting organisations!\n\nWe also fixed a defect in renaming \"custom reports\" whilst releasing the new Cancer report - sorry about that, but it'll work better now!"},"/posts/2022/08-16-elective-quality-report/":{"id":"/posts/2022/08-16-elective-quality-report/","title":"Elective & Quality Reports","tags":["elective","quality","Reports"],"date":"2022-08-16T00:00:00.000Z","content":"Today we released a new Cancer \"canned report\", available on the main menu along with the others.\n\n\nMetric IDs in the Elective report are (Providers and ICSes):\n242, 243, 244, 245, 246, 247, 248, 249, 250, 251, 252, 253, 254, 255, 256, 257, 258, 259, 260, 261, 262, 263, 264, 265, 266, 267, 268, 269, 270, 271, 272, 273, 274, 275, 276, 277, 278, 279, 354, 370, 371, 471, 472, 479, 480, 481, 625, 626, 627, 628, 629, 630, 631, 632, 633, 634, 635, 636, 795, 796, 797, 798, 799, 800, 801, 802, 803, 804, 844, 845, 846, 847, 848, 849, 850, 851, 852, 853, 854, 855, 856, 857, 858, 859, 860, 861, 862, 951, 952, 990, 4, 10, 16, 17, 18, 32, 32, 125, 126, 132, 133, 134, 135, 136, 137, 138, 141, 142, 143, 144, 167, 168, 169, 170, 171, 172, 173, 174, 175, 176, 177, 178, 179, 180, 181, 182, 183, 184, 185, 232, 233, 234, 774, 775, 776, 777, 778, 779, 780, 781, 782, 783, 825, 826, 827, 828, 829, 830, 831, 832, 833, 834, 835, 836, 837, 838, 839, 840, 841, 842, 843, 949, 950\n\nAnd Quality has:\n1, 2, 3, 9, 13, 19, 23, 40, 47, 48, 49, 57, 58, 59, 145, 146, 147, 148, 149, 150, 151, 152, 153, 154, 155, 156, 157, 158, 159, 160, 195, 196, 197, 198, 199, 200, 201, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 280, 341, 353, 358, 359, 360, 361, 362, 482, 483, 484, 485, 486, 487, 488, 489, 490, 517, 518, 519, 520, 521, 522, 523, 524, 525, 526, 527, 528, 529, 530, 531, 532, 533, 534, 535, 536, 537, 538, 539, 540, 541, 542, 543, 544, 545, 546, 547, 548, 549, 550, 551, 552, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 565, 566, 567, 568, 621, 622, 752, 753, 754, 755, 756, 757, 758, 759, 760, 761, 762, 763, 764, 765, 766, 767, 768, 769, 770, 771, 772, 773"},"/posts/2022/08-17-mental-health-report/":{"id":"/posts/2022/08-17-mental-health-report/","title":"Mental Health Report","tags":["mental health","Reports"],"date":"2022-08-17T00:00:00.000Z","content":"And now... a Mental Health \"canned report\". I think this is the last of this set, unless someone asks for something else.\n\n\nMetric IDs in the report are (Providers and ICSes):\n77, 946, 281, 747, 733, 745, 746, 748, 749, 751, 425, 433, 649, 645, 643, 651, 652, 642, 637, 638, 639, 644, 650, 648, 647, 646, 653, 641, 640, 994, 995, 996, 997, 998, 993, 1000, 1006, 999, 1001, 1002, 1003, 1004, 1005, 1007, 1008, 992, 392, 393, 389, 387, 386, 391, 390, 426, 434, 388, 284, 283, 901, 900, 899, 475, 948, 282, 769, 755, 767, 768, 770, 771, 773, 772, 593, 601, 666, 662, 660, 668, 669, 659, 654, 655, 656, 661, 667, 665, 664, 663, 670, 658, 657, 1011, 1012, 1013, 1014, 1015, 1010, 1017, 1023, 1016, 1018, 1019, 1020, 1021, 1022, 1024, 1025, 1009, 914, 915, 399, 400, 396, 395, 916, 917, 394, 398, 397, 918, 919, 594, 602, 286, 285, 904, 903, 902\n\nNote that you can also copy any of the existing reports and customize it, so you can create any arbitrary report you like."},"/posts/2022/09-28-private-metrics/":{"id":"/posts/2022/09-28-private-metrics/","title":"Private Metrics","tags":["Local Metrics","Private Metrics","metrics"],"date":"2022-09-28T00:00:00.000Z","content":"Public View reporting is based on publicly available data. Everything on-screen can be traced back to a published NHS source.\n\nCustomers asked if they can add their own locally defined metrics to our systems, and that's what we've done.\n\n\nWe’ve just completed the software architecture changes to accommodate these new \"local metrics\", and have published the first customer requested metrics. \n\nAs \"local metric\" data is private, only users belonging to the publishing organisation can view their data, but these new private metrics are reported on alongside standard public metrics, allowing a single report to be created covering both public metrics and also metrics which an organisation needs to track, but which may not be public.\n\nAll reporting and charts are entirely consistent between the public metrics our users are familiar with and any new private metrics they choose to add. \n\n\nIf other customers want to use this facility, get in touch and we'll explain how to do it."},"/posts/2022/10-13-conference/":{"id":"/posts/2022/10-13-conference/","title":"Conference Season","tags":["conference","metrics"],"date":"2022-10-13T00:00:00.000Z","content":"Come and see Public View face to face. It works on mobile phones too: you don't need to carry a massive display around.\n\nThe screen shows today's newly published metrics - bold text on the screen. Our elves never sleep, publishing over six hundred updated metrics from nearly two hundred different downloaded NHS publications this morning in less than two hours.\n\n"},"/posts/2022/12-02-email-problems/":{"id":"/posts/2022/12-02-email-problems/","title":"Email Problems","tags":["support","email"],"date":"2022-12-02T00:00:00.000Z","content":"We're sorry to report that we had an outage of our email for 25 hours from 12:00 on Thursday December 1st.\n\n\nIt's all fine now, and we've taken steps to ensure that the same types of issue don't catch us out in future. Aside from our email, the rest of the service, including aquisition and display of Thursday's data, was 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